CHAPTER VI. Settlement of Disputes
Article 34. In the event of disputes with producers regarding their rights and interests, consumers may pursue the following avenues in settling the disputes:
(1) Holding reconciliation talks with the producers;
(2) Requesting consumers' associations to help in mediation;
(3) Filing petitions with relevant administrative departments;
(4) Applying to arbitration bodies for arbitration proceedings pursuant to relevant agreements reached with the producers; and
(5) Instituting legal proceedings in people's courts.
Article 35. Consumers may demand compensation from the sellers if their legitimate rights and interests are hurt as a result of buying or using the sellers' commodities. If the responsibility falls upon the producers or other sellers who provide the commodities to the affected sellers, the latter are in turn entitled to seek compensation from the former after making their own indemnities.
Consumers or other victims who suffer personal injuries or property damage as a result of defective commodities may demand compensation from the sellers or producers. If the producers are at fault, the sellers may seek compensation from them after making their own indemnities. If the sellers are at fault, the producers may have recourse to similar action. Consumers may demand compensation from the service providers if their legitimate rights and interests are hurt as a result of receiving services.
Article 36. In the event of spin-offs or mergers of the original enterprises, consumers whose legitimate rights and interests are hurt as a result of buying or using commodities or receiving services may seek compensation from the enterprises which have taken over the rights and obligations of the original enterprises following the reorganization.
Article 37. In the case of producers who hurt the legitimate rights and interests of consumers because they provide commodities or services using the business licences of other people in violation of the law, the consumers may demand compensation from them or from the holders of the business licences.
Article 38. Consumers may seek compensation from the sellers or service providers if their legitimate rights and interests are hurt as a result of buying commodities or receiving services at trade fairs and sales counters operated by concessionaires. If the trade fairs have ended or the leases on the counters have expired, the consumers may demand compensation from the sponsors of the trade fairs or the lessors of the counters, who in turn are entitled to seek compensation from the sellers or service providers after making their own indemnities.
Article 39. Consumers may seek compensation from the producers if their legitimate rights and interests are hurt because the producers use false advertisements to provide commodities or services. If the advertising agents run false advertisements, the consumers may request administrative departments to mete out punishment. The advertising agents shall be responsible for making compensation if they cannot provide the producers' true names and addresses.
第三十五条 消费者在购买、使用商品时，其合法权益受到损害的，可以向销售者要求赔偿。销售者赔偿后，属于生产者的责任或者属于向销售者提供商品的其他销售者的责任的，销售者有权向生产者或者其他销售者追偿。消费者或者其他受害人因商品缺陷造成人身、财产损害的，可以向销售者要求赔偿，也可以向生产者要求赔偿。属于生产者责任的，销售者赔偿后，有权向生产者追偿。属于销售者责任的，生产者赔偿后，有权向销售者追偿。 消费者在接受服务时，其合法权益受到损害的，可以向服务者要求赔偿。