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【双语】中华人民共和国消费者权益保护法(第五章)

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小编摘要:在315消费者权益日来临之际,你是否了解《中华人民共和国消费者权益保护法》呢?小编觉得,知法懂法才能更好的保护自己作为消费者的权益哦!

 

CHAPTER V. Consumers' Organizations

Article 31. Consumers' associations and other consumers' organizations are social organizations formed according to law to supervise commodities and services and protect consumers' legitimate rights and interests.

Article 32. Consumers' associations exercise the following functions:

(1) Providing consumers with consumer information and consultation services;

(2) Assisting relevant administrative departments in supervising and checking commodities and services;

(3) Information relevant administrative departments of problems pertaining to consumers' legitimate rights and interests, inquiring the departments and making suggestions to them about these problems; (4) Accepting consumers'complaints and conducting investigations and mediation in connection with the complaints;

(5) If the complaints involve the quality of commodities and services, a verification department, when asked to verify the quality, shall provide the verification conclusion;

(6) Supporting victimized consumers in taking legal proceedings against acts of harming consumers' legitimate rights and interests;

(7) Exposing and criticizing, through mass media, acts of harming consumers' legitimate rights and interests;

People's governments at all levels shall support consumers' associations in exercising their functions.

Article 33. Consumers' organizations are not permitted to engage in business operations and provide profit-generating services, nor are they allowed to recommend commodities and services to society with the aim of making profits.

 

第五章 消费者组织

第三十一条 消费者协会和其他消费者组织是依法成立的对商品和服务进行社会监督的保护消费者合法权益的社会团体。   

第三十二条 消费者协会履行下列职能:(一)向消费者提供消费信息和咨询服务; (二)参与有关行政部门对商品和服务的监督、检查; (三)就有关消费者合法权益的问题,向有关行政部门反映、查询,提出建议; (四)受理消费者的投诉,并对投诉事项进行调查、调解; (五)投诉事项涉及商品和服务质量问题的,可以提请鉴定部门鉴定,鉴定部门应当告知鉴定结论;(六)就损害消费者合法权益的行为,支持受损害的消费者提起诉讼;(七)对损害消费者合法权益的行为,通过大众传播媒介予以揭露、批评。各级人民政府对消费者协会履行职能应当予以支持。   

第三十三条 消费者组织不得从事商品经营和营利性服务,不得以牟利为目的向社会推荐商品和服务。

 

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2011-03-10 11:57 编辑:红木梳子
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