CHAPTER II. Consumers' Rights
Article 7. In buying or using commodities or in receiving services, consumers are entitled to personal safety and safety with regard to their property.
With respect to commodities and services provided by the producers, consumers are entitled to raise demands to ensure their personal safety and the safety of their property.
Article 8. Consumers are entitled to receive correct information on the commodities they buy or use or on the services they receive.
Consumers are entitled to request producers to supply relevant information as required by different commodities and services. Such information includes commodity prices, manufacturing places, manufacturers, intended uses, functions, specifications, product grades, major components or ingredients, manufacturing dates, expiration dates, inspection certificates, instructions for operation or application, after-sales services and service items, details and charges.
Article 9. Consumers are entitled to choose their own commodities or services.
Consumers are entitled to choose their own producers for the supply of commodities or services, as well as their preferred commodity types or service methods. They can decide independently whether to buy a certain commodity or to receive a certain type of service.
In choosing their preferred commodities or services, consumers are entitled to draw comparisons and distinctions or to exercise their options.
Article 10. Consumers enjoy the right of fair trade.
In purchasing commodities or receiving service, consumers have the right to quality assurance, reasonable prices and accurate measurements and other terms of fair trade, as well as the right to reject business operators' coercive trade behavior.
Article 11. Consumers enjoy the right to receive compensation in accordance with the law for personal and property damages incurred as a result of the purchase and use of commodities or receipt of service .
Article 12. Consumers enjoy the right to form social groups in accordance with the law to safeguard their legitimate rights and interests.
Article 13. Consumers enjoy the right to obtain knowledge related to consumption and to the protection of their rights and interests.
Consumers shall make an effort to grasp knowledge about the commodities and service they want and to acquire the skills necessary for using them; they shall correctly use commodities and raise their own awareness to protect themselves.
Article 14. In purchasing and using commodities and receiving service, consumers enjoy the right to demand respect of their personal dignity and national customs and habits.
Article 15. Consumers enjoy the right to exercise supervision over commodities and service, and over the work of protecting their rights and interests.
Consumers have the right to report and file charges over behavior infringing their legitimate rights and interests and over violations of law or derelictions of duty on the part of state bodies and their functionaries in the course of protecting consumer rights and interests; consumers have the right to criticize and make suggestions on the work of protecting their rights and interests.
第七条 【安全保障权】 消费者在购买、使用商品和接受服务时享有人身、财产安全不受损害的权利。消费者有权要求经营者提供的商品和服务，符合保障人身、财产安全的要求。
第八条 【知悉真情权】 消费者享有知悉其购买、使用的商品或者接受的服务的真实情况的权利。消费者有权根据商品或者服务的不同情况，要求经营者提供商品的价格、产地、生产者、用途、性能、规格、等级、主要成份、生产日期、有效期限、检验合格证明、使用方法说明书、售后服务，或者服务的内容、规格、费用等有关情况。
第九条 【自主选择权】 消费者享有自主选择商品或者服务的权利。消费者有权自主选择提供商品或者服务的经营者，自主选择商品品种或者服务方式，自主决定购买或者不购买任何一种商品、接受或者不接受任何一项服务。消费者在自主选择商品或者服务时，有权进行比较、鉴别和挑选。
第十条 【公平交易权】 消费者享有公平交易的权利。消费者在购买商品或者接受服务时，有权获得质量保障、价格合理、计量正确等公平交易条件，有权拒绝经营者的强制交易行为。
第十二条 【成立团体权】 消费者享有依法成立维护自身合法权益的社会团体的权利。
第十三条 【获得相关知识权】 消费者享有获得有关消费和消费者权益保护方面的知识的权利。消费者应当努力掌握所需商品或者服务的知识和使用技能，正确使用商品，提高自我保护意识。
第十四条 【人格尊严、民族风俗习惯受尊重权】 消费者在购买、使用商品和接受服务时，享有其人格尊严、民族风俗习惯得到尊重的权利。
第十五条 【监督、批评、建议、检举、控告权】 消费者享有对商品和服务以及保护消费者权益工作进行监督的权利。 消费者有权检举、控告侵害消费者权益的行为和国家机关及其工作人员在保护消费者权益工作中的违法失职行为，有权对保护消费者权益工作提出批评、建议。