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The past 12 months have undoubtedly had Goldman Sachs (GS, Fortune 500) wishing for an invisibility cloak. The bank was sued by the SEC for trading activities, vilified by Congress, and its bonus figures became a lightning rod for Main Street criticism. And that was just 2010 -- already this year it's been lambasted for its bungled Facebook share offering.

Yet Goldman employees can't seem to get enough of working there. The company is a fixture of Fortune's 100 Best Companies to Work For list -- this year, it moved up a slot to No. 23. While that's lower than its 9th place ranking before the financial crisis, Goldman is one of only 13 companies to have earned a spot on the list every year since it debuted in 1998.

Even more interesting, if you were to assume the reason for its ranking is simple -- that it's the money that makes its people happy -- you'd be wrong. Other Wall Street banks may want to listen up: no matter how bad the news surrounding Goldman gets, it keeps attracting the best and brightest not because of outsize pay or perks, according to 20 pages of unfiltered comments from Goldman employees, but because they like the culture.

Each trader may have his own profit-loss tally. And partners may fight for their group's compensation. But from the bottom to the top, employees said in the comments submitted for the Best Companies survey that Goldman feels like a family -- often getting defensive about any assumptions otherwise. "People on the outside are not aware of the feeling," wrote one employee. "The sense of family and belonging that comes from working here is like none other," said another. (Employee opinion is the biggest driver of a company's ranking on the Best Companies list: workers on all levels are surveyed, from secretaries to executives.)

In fact, employees urged management to fight back against the criticism from the public and from the media. A common theme throughout the employee comments was why Goldman was taking a beating in the press without returning fire. "I think we need to have a more robust public and media relations campaign, in order to stave off the uninformed/misinformed press," wrote one employee. Urged another: "Take a PR campaign out to Main St." (Goldman did, unleashing a massive advertising push last fall in newspapers and magazines to emphasize its part in U.S. job creation and other positive news.)

Collegial culture, but not so fun

But for the most part, Robert Levering, cofounder of the Great Place to Work Institute, which compiles the survey, says Goldman employees took outsiders' criticism in stride. "We were very curious whether over the last two years there would be noticeable drop in morale," he says. "And there definitely wasn't."

When you drill down a little deeper into Goldman's results, it's easy to see where the firm outperforms. For example, Goldman scored nine points higher than the 100 Best Companies average score for the statement, "Management hires people who fit in well here." Pride runs deep, too: The company again scored nine points higher than the list average for the statement, "People here are willing to give extra to get the job done." And its workers feel empowered and trusted: Responses to the statement, "People here are given a lot of responsibility," scored six points above the average.

Goldman engrains its culture from the start: recruits go through a grueling hiring process, which includes upwards of eight interviews. And while that's not overwhelmingly different from other banks, Goldman scores big points for what it does after sending recruits through the ringer. For three months, new hires get training and welcoming materials. "It's a company that has managed to develop this very collegial culture that people really like," says Levering.

Picking apart Goldman's employee survey helps dismiss some other assumptions about great workplaces. Goldman, for instance, doesn't offer employees free cafeteria chow like Google (GOOG, Fortune 500). Nor does it provide complimentary recreation and fitness areas like the No. 1 company on the list, SAS. Even Goldman's compensation, though higher than many companies, isn't dramatically different from other investment banks. (As one former low-level Goldman strategist puts it, "Their compensation system pays you $1 more than whatever is your threshold for leaving Goldman Sachs.")

To be fair, Goldman did earn kudos for its gleaming new headquarters in downtown Manhattan. Several employees wrote about the new $2 billion structure overlooking New York's Hudson River, replete with a natural-light filled 11th floor Sky Lobby and a barista-staffed café. But for the most part, Goldman's supportive, driven atmosphere is what makes up for a lack of tangible perks, employees say.

Not that employees don't have their complaints. Chief among them: Goldman isn't exactly fun. Its responses to the question "this is a fun place to work" rank 11 points below the average. Goldman's layoff and firing record is even worse, with employees grading it 15 points below the average to the statement, "I believe management would lay people off only as a last resort." That's no surprise, given the company usually fires the bottom 5% of workers in an exhaustive 360-degree annual review.

Lastly, if you want a job at Goldman you'd better be ready to give up your life. Employee responses to questions asking whether Goldman allows employees to preserve a work/life balance rank the worst out of the survey's 58 questions. Perhaps that's not surprising in the do-as-we-do culture of Goldman, where CEO Lloyd Blankfein himself is said to enjoy few outside interests.

Just goes to show you, the great place to work isn't for everybody.

过去的12个月无疑让高盛(Goldman Sachs)有了穿上隐身衣的冲动。这家投行先是由于其交易行为而被美国证交会起诉,然后又遭到了国会的中伤,此外它的巨额奖金也为它招来了美国老百姓的一片骂声——这还只是在2010年发生的事。2011年开始不到一个月,由于它搞砸了Facebook的募股,高盛再次成了众矢之的。






百佳雇主调查的调查表是由理想工作场所协会(Great Place to Work Institute)的共同创始人罗伯特?列弗宁编制的。他表示,高盛员工面对外界的批评仍然泰然自若。“我们非常好奇,想知道在过去两年里,高盛公司的员工士气是否会出现明显的下降。结果显示绝对没有这回事。”






最后,如果你想在高盛谋口饭吃,你最好做好牺牲个人生活的准备。在“公司是否允许员工在工作和生活间保持平衡”这一项上,高盛员工给出的分数是58个问题里最低的。考虑到高盛 “上行下效” 的文化,这一点也许不足为奇。据说高盛首席执行官劳埃德?布兰克费恩(Lloyd Blankfein)本人就没什么别的爱好。


标签:高盛 吸引 员工
2011-02-09 11:26 编辑:kuaileyingyu