SAP admitted yesterday it had lost the trust of some of its customers as the world's largest business software maker sought to justify a sudden management reshuffle.
Hasso Plattner, SAP's chairman and one of Germany's most prominent business figures, said he and the company had made mistakes and vowed to restore customer confidence. His words came after Sunday's abrupt departure of Léo Apothekeras chief executive.
SAP董事长哈索•普拉特纳(Hasso Plattner)表示，他本人和公司都犯了错，并发誓要挽回用户的信任。普拉特纳是德国最知名的商业人士之一，在他发表上述言论之前，SAP首席执行官李艾克(Leo Apotheker)已于周日突然辞职。
Mr Plattner said SAP had made a mistake with its attempt to increase maintenance fees last year in the middle of the economic crisis.
“Unfortunately SAP has made a few legal and technical mistakes, especially in Germany,” the billionaire co-founder of the 27-year old software maker said
“This is nothing that can be put into Leo's shoes – we have made a mistake . . . I was personally involved in decisions about the maintenance fees.”
Mr Plattner's public confession is seen as a rare move by a company director in Germany, underling the depth of turmoil at the software company.
It followed an outcry over fee plans and delays in the introduction of a new software system for small- and medium-sized enterprises.
Mr Plattner, to whom the supervisory board has just entrusted a “strong role” advising about technology and innovation, vowed to push the company back on track.
“We have lost here and there the track and I am totally committed with the team that we will change this and change this quickly,” he said. “Here is a message to our end customers: we have not forgotten you.”