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外企白领必备:办公室英语口语

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小编摘要:办公室里的外企白领们天天都需要说英文,也一定会需要用英语来接听电话,那么怎样才是标准的办公室英语口语呢?

1.接电话必备第一句:自报家门
Hello, ABC Company. This is XXX. How may I help you? 您好,ABC公司,我是XXX。有什么可以帮您吗?

举一反三:
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX.

2.接电话必备第二句:TA不在,请稍等片刻。
XXX is not available at the moment. Could you hold for a few minutes please?
XXX现在无法接听您的电话,您能稍等片刻吗?

举一反三:
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?

3.接电话必备第三句:我为您转接。
I’ll transfer your call to XXX. 我将为您转接到XXX。

举一反三:
I’ll transfer you over to XXX’s line.
I’ll put you through.
I’ll put XXX on the phone.
I’ll get XXX for you.
I’ll connet you.

4.接电话必备第四句:稍后再打给您。
Would you leave your name and number and I can call you back?
您能留下您的姓名和电话吗?我稍后再打给您?

举一反三:
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number.

5.接电话必备第五句:您需要留个口信吗?
May I take a message for you? 我能为您留个口信吗?

举一反三:
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?

注:留言内容一般要包括以下几个方面。(1)致电人姓名,(2)致电人公司名称,(3)致电人电话号码/分机号,(4)留言的日期和时间,(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入),(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。

6.接电话必备第六句:您能再重复一遍吗?
Would you repeat that please? 请您再重复一次好吗?

举一反三:
I beg your pardon?
Would you say it once more please?
Could you repeat what you just said?

7.接电话必备第七句:感谢致电,结束通话
Thank you for your calling, have a nice day. 感谢致电,祝您度过愉快的一天。

举一反三:
Thank you for calling, goodbye.
Thank you very much, goodbye.

17
2012-07-09 07:50 编辑:Fionafyy
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