If you're a regular Internet user, have you ever felt a mounting sense of tension during what seems like an interminable wait for a web page to load? If so, calm down, you could be on the point of succumbing to a bout of web rage!
According to a recent survey of 1,600 Internet users in the UK, web rage is on the increase, causing short-temperedness and even physical aggression – not necessarily thumping the nearest person, but frustrated bashing of keyboards and over-zealous mouse-clicking!
The top cause of web rage is the frustration of slow-loading web pages, but among other sources of irritation are images that don't load, websites that require specific software to run, requests for personal details before being allowed into a site, and 'help' buttons which don't really 'help'.
Research reveals that Internet users are not generally prepared to wait for more than a minute for a site to load, and will usually go to an alternative site if they feel they're waiting too long. This means that web rage could have an important influence in business – with so many choices available on the Internet, consumers will quickly dismiss a site and switch to another if the first one they choose fails to perform according to their expectations.