6. V1 by 千本血樱 航空公司baggage-handing procedures那题
V2 by weiweirenran就是寂静里面的，飞机场说1000人中只有9人正式抱怨，才1%，没有必要改进。
V3 by saviormyyAA Avia airline 认为乘客对某个东西的投诉少只有9/1000，所以绝大多数乘客满意服务，所以这个东西对吸引乘客没用
V4 by simeonyu avial airline的数据显示 9 out of 1000的人filed a complaint about baggage handle procedures. 根据这个反馈数据因为overwhelming majority没有unhappy with this procedure，所以不需要考虑改进这个procedure。
V5 by fionaspears AA是Avia航空公司那个~就是9 out of 1000有complaint然后航空公司觉得unhappy的人比较少可以忽略的那个~~
V6 by 太阳之子加油一个破航空公司的Avial Airlines department，做了一个调查，说1000个人里只有9个人对他们公司有抱怨，就是不到1%，也就是超过99%的客户对他们还是很满意的。然后就说公司的各种程序不需要再改进了也不需要增加新的客户了。
V7 by 听枫 AA说的是航空公司，1000个人里9个人抱怨行李搬运什么的，概率很低，所以公司觉得不用在这方面下功夫也可以保持或者增加客户的数量
V8 by andrew594017 AA碰到的是寂静里对应第6道题，航空公司那篇
原题：No. 39 The following appeared in an Avia Airlines departmental memorandum:
“On average, 9 out of every 1,000 passengers who traveled on Avia Airlines last year filed a complaint about our baggage-handling procedures. This means that although some 1 percent of our passengers were unhappy with those procedures, the overwhelming majority were quite satisfied with them; thus it would appear that a review of the procedures is not important to our goal of maintaining or increasing the number of Avia’s passengers.”
l 和别的航空公司比较如何seriousness trivialize
The conclusion in this Avia Airlines memorandum is that a review of the airline’s baggage-handling procedures will not further its goal of maintaining or increasing the number of Avia passengers. The author’s line of reasoning is that the great majority of Avia passengers are happy with baggage handling at the airline because only one percent of passengers who traveled on Avia last year filed a complaint about Avia’s procedures. This argument is problematic in two important respects.
First, the argument turns on the assumption that the 99 percent of Avia passengers who did not complain were happy with the airline’s baggage-handling procedures. However, the author provides no evidence to support this assumption. The fact that, on the average, 9 out of 1000 passengers took the time and effort to formally complain indicates nothing about the experiences or attitudes of the remaining 991. It is possible that many passengers were displeased but too busy to formally complain, while others had no opinion at all. Lacking more complete information about passengers’ attitudes, we cannot assume that the great majority of passengers who did not complain were happy.
Secondly, in the absence of information about the number of passengers per flight and about the complaint records of competing airlines, the statistics presented in the memorandum might distort the seriousness of the problem. Given that most modern aircraft carry as many as 300 to 500 passengers, it is possible that Avia received as many as 4 or 5 complaints per flight. The author unfairly trivializes this record. Moreover, the author fails to compare Avia’s record with those of its competitors. It is possible that a particular competitor received virtually no baggage-handling complaints last year. If so, Avia’s one percent complaint rate might be significant enough to motivate customers to switch to another airline.
In conclusion, the author has failed to demonstrate that a review of the baggage-handling procedures at Avia Airlines is not needed to maintain or increase the number of Avia’s passengers. To strengthen the argument, the author must at the very least provide affirmative evidence that most Avia passengers last year were indeed happy with baggage-handling procedures. To better evaluate the argument, we would need more information about the numbers of Avia passengers per flight last year and about the baggage-handling records of Avia’s competitors.
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