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铁道部保证旅客方便购票

所属:社会热点 作者:颜麦粥 来源:China Daily 阅读:3974 次 评论:1 条 [我要评论]  [+我要收藏]

小编摘要:中国铁道部在周四宣布将采取一系列的铁路服务改善措施,其中包括方便旅客购票渠道和改善列车饮食等,争取在年底前全部实施网上购票。

导读:中国铁道部在周四宣布将采取一系列改善措施,其中包括改善旅客购票渠道和改善列车饮食等。铁道部表示在今年年底前所有列车将实施网上购票,这是方便旅客购票的一部分措施,同时保证,乘客一直抱怨的列车饮食也将有所改善。火车站和部分列车将为轮椅开通特殊通道,并且会在更多的列车内安装空调。早在月初,铁道部降低了退票费用,旨在提高服务质量。

BEIJING - China's Ministry of Railways announced Thursday a series of improvement measures, including facilitating train ticket purchasing and offering better food on trains, months after a deadly rail accident tarnished the ministry's image.

The ministry said all railway tickets will be sold online by the end of this year, as part of its efforts to resolve travellers' difficulties in buying train tickets.

Ticket booking by phone will be expanded to the whole country before the Lunar New Year of 2012, while more efforts will be exerted to crack down on ticket scalping, said the ministry.

The quality of food on trains, which has been a constant frustration among travellers in China, will be improved, it promised.

Stations and some trains will be made wheelchair-accessible and air-conditioning will be available on more trains, said the ministry.

"We will authorize a third-party survey agency to evaluate the services of the railway system...to make people more satisfied with our work," said a ministry official, who didn't give his name.

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2011-09-30 09:02 编辑:颜麦粥
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