You rented a car from car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it has still not been repaired.
Write a letter to the company. In your letter
- introduce yourself
- explain the situation
- say what action you would like to company to take.
I am writing to complain about the air conditioner of my car, which I took on rent（rented） from your company for two weeks. Unfortunately, it has stopped working.
I rented Mercedes Benz（a Mercedes Benz） 8 days ago. My（用and 把两句连在一起） customer number is 1230. Actually, what happened （what happened is when）I was on my way from Jacksonville to Miami, although the atmosphere temperature was cooler, suddenly a sound came from the engine. At first, I thought that the engine belt is（was） broken and I may（might） not be able to drive the car further. However, when I felt no air coming from the air conditioner, I realized it has（had）stopped working.
Naturally, when I got back home, I immediately contacted your customer care center and registered my complaint. They issued me a complaint number 234343 and said that they will send a technician at my house within 2 to 3 business days to get it repaired. Almost one week has passed since I called, but still it is not being repaired.
I am not at all satisfied with your customer service. In case, you can’t resolve my problem within 2 business days after the receipt of this letter, I want a complete refund of my rent which I paid in advance, that is(a total amount of) $200.