Imagine going to your boss with news of a delayed project or cost overrun, and hearing "thank you" in response.
That's the rule at Menlo Innovations, a software company based in Ann Arbor, Mich., which trains project managers to smile and thank employees even when they're bearing bad news.
"My job is to say, 'Thank you for letting me know,' not 'I need you to work an extra 10 hours tonight,'" says Lisa Ho, 26, a Menlo project manager. "Sometimes it's hard to do because we have this deadline we're trying to meet. But I respect them for telling me and as long as we're very transparent… I can call the client."
In corporate America, many employees are afraid to report bad news because they're essentially saying no to the boss -- telling her that a business goal hasn't been met. But companies that foster a fear-free culture enjoy better decision-making, more ethical behavior and the ability to truly harness the collective brainpower of the workforce, according to Menlo CEO Rich Sheridan and other business leaders.
Encouraging employees to say no to the boss ensures that smart new ideas bubble to the top levels of an organization, Sheridan says. He sets such a high priority on healthy dissent that he's baked it into the corporate culture through training, procedures, regular communications to employees and a willingness to take risks based on staff suggestions.
It's all too easy to fall into a yes-man culture, especially when workers feel insecure about their jobs. To create an environment of open communication, leaders must reward and publicize new ideas, encourage dissent from staff and even challenge employees when everyone seems too agreeable.
戴尔·卡耐基培训（Dale Carnegie Training）的董事长彼得·韩铎表示：“公司以及首席执行官和董事长都必须设定正确的基调。公司领导层最糟糕的，也是最致命的弱点，就是‘非我发明’的心态：‘如果不是我的主意，那就别讲给我听。’”
"The company and the CEO and the chairman have to set the right tone," says Peter Handal, president of Dale Carnegie Training. "The worst, fatal flaw in the leadership of companies is the 'not invented here' mentality: 'If it's not my idea, I don't want to hear it.'"
Employees will work harder and more efficiently because they feel listened to and invested in the venture, he says. "It really does help the morale and the spirit and the dedication of the people in the company because they feel like they're part of it; they've given their input," Handal says.
2011-05-19 10:46 编辑：kuaileyingyu